Terms of service
Last updated 2 November 2026
These terms govern the use of Nomina, operated by Reid Media Pty Ltd. Using the service means agreeing to them.
1. What the service is
Nomina measures how a business appears in search results and in answers given by AI assistants, and provides tools to manage that business’s Google Business Profile and related content. It is provided to businesses managing their own visibility and to agencies managing it for their clients, on the same terms. Prices differ by plan and are published.
2. Authorisation is your responsibility
You may only connect a Google Business Profile, or ask us to make changes to one, where the business that owns it has authorised you to do so. You confirm you hold that authority. If it is withdrawn, you must disconnect the profile.
3. Approval before publication
Changes are queued and shown against the current value, and are published only when a person approves that specific change. You are responsible for what you approve. We will not publish anything you have not approved, and approving one change is not approval of the next.
4. No guarantee of results
We do not guarantee rankings, positions, mentions, enquiries or revenue. Google and the AI assistants decide independently what they show, they change how they decide without notice, and competitors act too. We guarantee the work described and the honesty of the measurement, and nothing about the outcome. Anyone promising you a position is guessing.
5. Our measurements
Measurements are recorded at a point in time and are accurate as at the date shown on them. AI assistants give different answers to the same question on different days, which is the behaviour being measured rather than a fault. Where we quote an answer we quote it in full and unedited.
6. Fees
Nomina charges a fee per business location, in Australian dollars including GST, billed in advance monthly or yearly. A tax invoice is issued for every payment. There are two published price lists: Nomina Direct, for a business using the platform itself, on our homepage, and partner pricing, for an agency using it for its clients, at nominascore.com/agencies. Multi-location pricing is agreed in writing.
Nomina Direct is access to the platform only. It does not include any work done by us on your behalf, such as writing content, requesting reviews, taking photos or managing listings. If you want that work done, a partner agency can do it under its own terms.
Partner accounts are billed for at least five locations. Partner volume rates apply to blocks of locations. A block is billed at its full size, and where a block costs less than the number of locations you actually have, we bill the block. A new trial is free for the first 14 days and can be cancelled in that time without charge.
Full White Label is an optional add-on for partner accounts only, at A$149 a month or A$1,490 a year including GST, a flat fee per agency on top of the location fees, with no setup fee. It removes the “Powered by Nomina” credit from everything your clients see and lets sign-in email be sent from a domain you have verified. Without it, your clients see your name, logo and address with a small “Powered by Nomina” credit. It ends with the partner account, or when you remove it, at the end of the period paid for.
What an agency charges its own clients is for the agency alone to decide. We do not set, recommend or enforce any resale price. Fees may change on 30 days’ written notice, and a change never applies to a yearly term already paid.
6a. The free audit
The free audit is a snapshot, provided as is. It reports what AI assistants and Google returned at the moment it ran, which can differ the next day. It is not advice and it is not a promise of any result.
7. Ending it
Monthly plans have no minimum term and can be cancelled any time. A yearly plan runs to the end of the year paid for. On cancellation we will provide an export of the account’s data on request, and delete it within 30 days. Any changes already published to a Google Business Profile remain published and belong to the business. We may suspend an account that is used without proper authorisation, or in a way that breaches a platform’s own rules.
8. What we will not do
We will not solicit, filter or route reviews by expected rating. Review gating breaches Google’s policies and we will not build it, on request or otherwise. We will not publish anything to a profile without approval, and we will not invent work to justify a fee.
9. Independence from the platforms we measure
Nomina is not affiliated with, sponsored by, endorsed by or partnered with Google, OpenAI, Anthropic, Perplexity or any other company whose products it measures. We use the Google Business Profile API under Google’s own terms. All trade marks belong to their owners.
10. Liability
Nothing here excludes rights you have under the Australian Consumer Law. Subject to that, our liability for any claim is limited to the fees you paid us in the three months before the claim arose, and we are not liable for indirect or consequential loss, including lost profit or lost business.
11. Governing law
These terms are governed by the laws of Queensland, Australia.
12. Contact
Reid Media Pty Ltd, Queensland, Australia. hello@nominascore.com. See also our privacy policy.